Speech Analytics Sites

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Speech is still the main channel for interactions between an organization and its customers. Despite the growing importance of new channels such as social media, most customers still prefer to pick up the phone when they want to sort something out. For these reasons Speech Analytics is vitally important for gaining insight into what customers really think of your organization. When evaluating...
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VoiceBase provides simple APIs for automatic speech-to-text, speech analytics and predictive insights, powering intelligence every business needs. This investment brings the total funding in the company to $20 Million and further validates our Big Voice vision and market execution as we move into 2016. About five years ago, VoiceBase was founded based on a vision of transforming the way...
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Save money by making calls shorter. Reducing the average call by one second could lead to thousands in savings. Read more ». Our solution is entirely open source so that it can be customized to your own specific needs. Read more ». Save money by discovering why customers are not getting correct...
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Cisco Call Recording, Quality Management, Speech Analytics and Workforce Management. Joins network of companies leveraging Avaya’s customer and team engagement capabilities in order to transform customer experience PRAGUE, Czech Republic – ZOOM International, a leading world-wide provider of...
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Applied Business Technologies offers consulting and solutions for medium-sized businesses and multi-site large enterprises. Our contact center management solutions help companies in a variety of industries including telecommunications, mobile services, healthcare, energy providers, financial...
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Top Speech Analytics Sites (14)
“We purchased from DSS because of ease of communication, quick response and provide service to all areas we have a presence in. We have manufacturing and assembly plants all over the world and DSS is able to support all of our locations. DSS understood our objectives and costs were competitive.”. “DSS provided us with the tools enabling us to improve the quality of our reps and provide...
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Cloud based speech analytics software by CallFinder scans calls for keywords and phrases for custom insights into your business. Companies and call centers looking to improve the customer experience are using speech analytics technology to capture business intelligence relevant to all areas of their business, including Sales, Customer Service, Marketing, Operations, and more. Listening to what...
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CallMiner speech analytics software analyzes your agent to customer conversations for automated quality assurance monitoring and performance management. CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the...
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Third party Call Center Quality Monitoring, Assurance Solutions that include Remote Call Monitoring, Quality Software, Benchmarking, Mystery Calling, Call Center Analytics, Call Calibration, Quality Analysts. BPA Quality has a fundamental belief that everyone in the world deserves a great customer experience. Our specialists are in the field of helping Your Organization develop effective...
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Vocapia is a provider of speech-to-text software and service for broadcast monitoring, lecture and seminar transcription, video subtitling, conference call transcription and speech analytics. Large vocabulary continuous speech recognition, also called speech-to-text or voice-to-text conversion is the key technology for enabling content-based information access in audio and video documents. Once...
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The problem with a traditional analytics deployment is the very high cost of ownership both in terms of software and an expert team to write queries and interpret results. We work primarily in the contact centre space with both speech and text analytics depending upon the client requirement.
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Manage your coding, dictation, transcription and speech recognition software from one application suite. One vendor, one solution. As the leading provider of voice, video and call recording, Voice Products services key industries across the US such as healthcare, education, utilities, transportation, legal, law enforcement and E911. Businesses and vendors defer to Voice Products’ expertise in...
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Promero's call center software products include every feature needed to effectively run your call center while lowering your costs. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Outbound call centers use our...
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Established as a family business on the foundation of quality client relationships and ethical account collection methods, State Collection Service has developed a reputation for reliability and integrity in the debt collection industry. Dedicated to healthcare receivables since 1949, we are nationally recognized for our quality practices, customer service capabilities, innovation, and...
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