Call Centre Sites

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Smart Phone Recorder, the PC based small call center recording software can record your inbound telephone calls at an incredible compression rate of 3.7mb/hour into windows wave(.wav) files using voice modems. Also you may import an phone list and dial out to your cunstomers one by one with the build in predictive dialer. The call center recording software can offer you an invaluable feature in...
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Outbound Focus: best practice issues for outbound call centers; phone dialing law and its effects on telesales, teleservices and telemarketing pros. Outbound Focus came into being some years ago to promote responsible outbound dialing practices with the aim of protecting the industry which was, and still is, in danger of being terminally damaged through bad dialing practices. The long overdue...
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Predicitve dialler, out bound and inbound calling; Australian contact centre software and systems. Deliver highly responsive customer service with quality engagement via the multi-channels capability of the PCXCOM OmniChannel communications platform ie; Voice, SMS, Email, Speech, Instant...
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Call Centre discussion community. Advice on customer service, contact center technical resources, networking, measurements and call centre improvements. CallCentreVoice v1.62.04 - The trusted source for your Call Centre (C) 2008 Darryl Beckford Ltd -. Call Centre Discussion, Information, Articles...
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I definitely saw the improvement in staff performance. They really enjoyed the games and the sales figures really went through the roof! Staff incentive schemes, game-based employee incentives, motivate employees, call centre staff incentives. Sometimes your staff might win a spot prize you have...
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Top Call Centre Sites (20)Top Call Centres Sites (20)
Extend Communications is an inbound call centre and answering service for telephone, email and web communication throughout Canada and the United States. With 60 years of experience, we provide you with a customized solution to help you grow your business. We are staffed 24 hours a day, 365 days a year! When you are out of the office, at a meeting, gone for the weekend, or sick, we continue to...
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Call Centre Helper - The leading online Call Centre Magazine. Aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively. The demand for social housing has never been higher. To survive, housing associations must run operations as efficiently as possible. This Market Report explores how workforce management technology can help reduce the...
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My name is Rob O'Malley and I'm a leading British call centre consultant specialising in performance improvement, outsourcer management and process re-engineering. For the past 23 years, I've worked in the call centre industry and I still have an incredible passion for helping companies improve the way they do things. I've set up call centres, re-structured call centres and helped source,...
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For hundreds and thousands of customer services and claims, verifying who said what to whom, and when they said it, can make all the difference in the world. An impartial and utterly reliable witness to every important telephone call can make life simpler. The unflinching honesty of voice recording system make it easy to: Play back live calls to personnel, spotting improvement opportunity. Red...
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Conducting business transactions in more than 10 languages, Cupola Group MEA is the preferred business process outsourcing service partner to a large number of multinationals and regional corporations across the Middle East, Europe, North Africa and South Asia. Cupola Group MEA: Call Centre, UAE and Business Process Outsourcing.
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It has become increasingly important to provide exceptional personalised service to your customers. This White Paper explores how integrating ContactWorld with Salesforce in the cloud can enable real-time routing, solve the omnichannel challenge and bring in self-service IVRs. Download White Paper. This White Paper looks at three ways contact centre managers can use various features of their...
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Comms Consult provides dialler systems and call centre solutions to call centres in the Manchester area as well as the rest of the UK. Independent of any one system manufacturer, we can give the best advice for the specific requirements of your call centre. We specialise in contact centre platform solutions including dialler systems, predictive diallers, progressive diallers and business phone...
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Belle Isle Farm is offering the best quality Irish horses, cobs and ponies for sale. Whether you need a horse, cob or pony for pleasure, show jumping, eventing, foxhunting or cross country, Belle Isle Farm can help you to find the perfect horse for you! We consider the level, breed, price and type of equine you are seeking. 95% of our horses, cobs and ponies are Irish. We have a large variety...
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Asterisk PBX integration with 20 Years experience having completed simple pbx requirements to complicated telephony solution to various call centre applications including predictive dialers or auto dialers. IP PBX IP PBXs have become the new standard in business communications systems, merging the call routing and processing features of a traditional telephone system with the flexibility and...
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JPL is a volume manufacturer of telephone headsets, selling directly to resellers, and branding for other headset manufacturers. JPL supplies innovative call centre headsets as an alternative to Plantronics devices, in both wired and wireless styles. JPL, headset, headsets, hands-free, handsfree, wireless, earwear, earpiece, DECT, Bluetooth, Plantronics alternative, telephone headsets, headsets...
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Bilingual CSRs answer your phones 24x7 to deliver a high level of customer satisfaction—ultimately ensuring repeat business and goal achievement. We invite you to learn about our inbound call centre services. Featured eBook: Read the abstract, then download Have You Transformed your Customer Service Strategy into Competitive Advantage? Blog Article - April 15, 2016: Show That Your Customers are...
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Relax Ireland is a call cantre with online booking for reservations for Self Catering holiday home accommodation rentals throughout Ireland. Relax Ireland offer an abundance of self-catering holiday homes from coastal holiday homes, large luxury ho. We Are Irish Based: Our Relax Ireland Call Centre is based in Ireland’s Sunniest County, Wexford. Our experienced call centre reservation team are...
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ASP Online Software is a world leader in innovative software solutions. Our products are used by more than 50,000 people worldwide. We specialise in the call centre call center industry. Online Software Solutions ASP Online Software produces innovative online software solutions for use across many industries. We use the latest technology and leverage the unique capabilities of the internet to...
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Unique CRM Cloud Smart Contact Solutions in one place. Easy. Our solution includes Predictive Dialling, Preview Dialling and Call Recording. The Perdial solution can be installed anywhere with a telephone and an internet connection, allowing use for home based contact centre agents. The full functionality of Perdial is available to all of your agents, wherever they are, even when they are based...
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BaseTend is North American company which offers virtual shared receptionist, phone answering services and inbound call centre services. We offer you a full spectrum of top-notch virtual receptionist solutions, including messages and order taking, scheduling, cross- and up-selling, and directing and transferring calls. We offer you customized virtual receptionist services according to your...
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