Frequently Asked Questions

Website Owners

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  • How do I add my site?
    Sites can be added to our directory in two ways:
    1. Top20Sites.com editorial staff - Our directory is constantly being improved by our editors. We continually add new sites as they become popular and remove existing sites as they become unpopular.
    2. Website owner or authorized manager - Sites not included by our editors may be added, but will require directory sponsorship. Sponsored sites are listed at the top of related directories, above all non-sponsored sites, according to the selected sponsorship level.

    To add your site to one or more of our directories, simply click the Add Your Site button on our homepage or from within any directory of interest.

    If your site has already been added by our editors and you would like to modify it in any way, simply click the Sponsor link located on the site's listing.
  • Which sponsorship level should I choose?
    The sponsorship level you select for each directory determines the location of your site within those directories. For instance, if you choose a 5-star sponsorship in 3 directories, your site will be listed in those directories above all sites with less than a 5-star sponsorship (including non-sponsored sites). The higher up your site is listed within each directory, the more visibility your site will have and the more traffic your site will likely receive.

    Sponsorship revenue is used by us to promote related directories. The greater the sponsorship level of your site, the more your site will contribute to the growth and popularity of directories related to your site. Your contribution to each directory will be rewarded by your site's listing position and will be indicated with your site's sponsorship rating.
  • How do I modify my site or sponsorship details?
    To modify your site or sponsorship details, please follow the steps below.
    1. Click the My Account link located on the header of our website.
    2. Click the Managed link located on the left menu.
    3. Click the Modify link next to the site you would like to modify.
    4. Make your changes and click the Next button to proceed through the wizard.
  • How do I modify my payment method?
    To modify your payment method, please follow the steps below or just click here.
    1. Click the My Account link located on the header of our website.
    2. Click the Billing link located on the left menu.
    3. Click the Payment Method link.
    4. Make your changes and click the Save button.
  • How do I review my billing history?
    To review your billing history, please follow the steps below or just click here.
    1. Click the My Account link located on the header of our website.
    2. Click the Billing link located on the left menu.
  • How do I remove my site from one or more directories?
    There are two methods by which you can remove your site.

    If you are already the site's sponsor, you may simply unsponsor your site by removing it from all related directories. To do this, please follow the steps below.
    1. Click the My Account link located on the header of our website.
    2. Click the Managed link located on the left menu.
    3. Click the Modify link next to the site for which you would like to cancel sponsorship.
    4. Click the Next button to proceed to the directory-selection step of the wizard.
    5. Click the X icon on the far right of each directory for which you would like to cancel sponsorship, then press OK to confirm the directory deletion.
    6. Click the Finish button to proceed through the wizard.

    Or, if you are not currently the site's sponsor but would like us to remove your site, please send an email to from the administrative email account associated with your website's whois record (ex: admin@yoursite.com).

General

  • What is Top20Sites.com?
    Top20Sites.com is the leading directory of the web's most popular sites. Our vast keyword-based (or tag-based) directory is dedicated to listing only the web's most popular sites according to community voting, feedback, and usage patterns.

    Top20Sites.com is different from traditional directories in four important ways.
    1. Community-driven - Our directory relies heavily on community voting, feedback, and usage patterns to determine which sites to include, which sites to exclude, and in what order sites are listed. Conversely, traditional directories are usually run by one or more individuals who independently decide which listings to include. The ordering of traditional directory listings is usually determined by the order in which the listings were added, providing little relevance to users of the directory.
    2. Popular - Our directory is dedicated to including only the most popular sites. Traditional directories are typically cluttered with listings that are irrelevant or that may become less relevant over time. We constantly improve our directory by adding new sites as they become popular and by removing existing sites as they become unpopular. Community involvement is a driving factor in the ordering, inclusion, and exclusion of sites in our directory.
    3. Keyword-based - Our directory has a keyword-based (or tag-based) structure to simplify organization, navigation, and discoverability. Traditional directories are usually hierarchal, requiring users to navigate deep and often complex tree structures of categories and subcategories to find what they are looking for. Our directory's keyword-based structure removes the complexity of traditional hierarchal directories, enabling its users to much more easily and accurately find what they are looking for.
  • How does voting work?
    Voting is our community's way of determining which sites to include in our directory, which sites to exclude from our directory, and in what order sites are listed within our directory. If you see a site you like, vote it up. If you don't like a site or if a site may not be appropriate for the directory in which it is listed, vote it down. Your vote will then be included in the calculation of that site's rank.

    To vote on any site, simply click the appropriate voting arrow located on that site's listing. When you vote a site up, its will turn green. When you vote a site down, its will turn red. You may change your vote at any time.
  • How do I modify my profile?
    To modify your profile, please follow the steps below or just click here.
    1. Click the My Account link located on the header of our website.
    2. Click the Modify link on your profile.
    3. Make your changes and click the Save button.
  • How do I modify my password?
    To modify your password, please follow the steps below or just click here.
    1. Click the My Account link located on the header of our website.
    2. Click the Modify Password link on your profile.
    3. Make your changes and click the Save button.
  • How do I recover my lost password?
    To recover your password, please follow the steps below or just click here.
    1. Click the Log In link located on the header of our website (only visible when you are logged out).
    2. Click the Forgot Your Password link.
    3. Follow the steps presented by the wizard.
  • How do I contact customer support?
    Due to the overwhelming number of emails we receive daily, it is not possible for us to respond to all inquiries. All email will be read, but only messages related to billing can be guaranteed a response.

    To contact customer support, you may send an email to . So that we can reference your account, please be sure to contact us using the email address associated with your Top20Sites.com account.

    Customer support is available Monday - Friday, 9:00 AM - 5:00 PM Eastern (except major holidays). Our representatives will make every effort to respond to your needs within 24 hours.
  • How do I cancel my account?
    To maintain the integrity of our system, accounts can only be removed by our support staff or by our administrative processes. Accounts that remain unused for an extended period of time will be automatically removed by our system. If you would like us to remove your account immediately, please send your cancellation request to from the email address associated with your Top20Sites.com account.